Policies

Cancelation and Refund Policy

If you wish to cancel your order, please contact our support team at 1-800-PEP-BOYS (737-2697) or contactus@pepboys.com. You will need to provide the following information:

  • Customer Name
  • Customer Phone Number
  • Work Order #
  • Web Order #
  • Deposit $ Amount (when available)

We will process your refund and credit the payment card you used to place the order in the amount of your order, less the 20% restocking fee. Please note that it may take up to ten business days for the credit to appear on your account, due to credit card company regulations.

Return and Exchange Policy

Our goal is to ensure our customers are completely satisfied - we deliver on promises and honor commitments. If for any reason you are not satisfied, subject to the applicable warranty and the limitations and exclusions below, simply return with the original receipt within 30 days of the purchase date for a refund or replacement.

Service Warranty

Automotive service and installed parts are warranted for 90 days or 3,000 miles, whichever comes first, unless different warranty terms are specified on your Invoice. Please see the “Limited Warranties” page of your Invoice for further details regarding the warranty on service and installed parts.

Extended Labor Warranty (ELW) Cancellation

Pep Boys offers an optional Extended Labor Warranty to customers for purchase with select services, which extends the limited warranty to 12 months with unlimited mileage. ELW can be canceled within 30 days of purchase. Simply fill out a cancellation form and send it to the Warranty Administrator. The Pep Boys store where ELW was purchased will refund the cost with confirmation of cancellation (as provided by Warranty Administrator to customer).

Print Return Form

Ride Happiness Guarantee

Pep Boys offers a 30-days or 1,000-mile satisfaction guarantee on Pep Boys installed tires. If you are not 100% satisfied with your new tires, we will exchange them for tires better suited for your needs.

  • The original purchase price will be credited to the sale of the new tires.
  • Ride Happiness Guarantee requires purchase of 4 tires
  • Customer is responsible for payment of installation of new tires (mounting, balancing, valve stem or tpms kit, applicable taxes / fees). If road hazard was purchased initially, it can be credited and applied to new tires. Road hazard warranty for new tires may have a price difference.
  • Tire(s) must have only been used on the vehicle on which it was originally installed.
  • Tires damaged due to road hazards, accidents, negligence, or abuse are excluded.
  • Ride Happiness Guarantee is limited to one set of tires per vehicle within any 12-month period.

No Receipt?

No receipt, no problem. If you do not have your receipt, you may return your purchase for an in-store credit at our lowest selling price during the previous 30 days. You will need to provide a valid form of identification to return an item without a receipt.

Paid by Check?

If you paid by check we unfortunately cannot accept your return until the 15th day after the date of purchase.

Sales Tax Refund

In some states, sales tax is non-refundable without a receipt, or after a state-specified time period. If your purchase was made in one of these states the refund of any sales tax you paid will be in accordance with applicable state law.

Products with Return Limitations

  • Batteries / Alternators / Starters – eligible for exchange if verified defective via Pep Boys’ in-store testing within warranty period
  • Special Order merchandise, uninstalled tires and / or uninstalled tire chains will be accepted for return subject to a 20% restocking fee

Exclusions

  • If installed, performance accessories, electrical items, electronics, and tire chains cannot be accepted for return
  • Opened or consumed products cannot be accepted for return
  • Clearance merchandise is not eligible for return
  • The eligibility for return of Outside purchased parts (for example, items Pep Boys is required to procure to satisfy a customer’s special request or services that are outsourced to a third party) may be subject to the restrictions of the supplier.
  • Parts / products purchased from Auto Plus cannot be exchanged by or returned to Pep Boys

Credit Card Payment

Apply online or at your local Pep Boys store.

Special Financing

Available for 6 months on purchases of $199-$749.99 and for 12 months on purchases of $750 or more. Subject to credit approval. Click here for details. Subject to credit approval. We reserve the right to discontinue or alter the terms of this offer any time.

An easy way to pay for unexpected repairs

Make easy payments of unexpected repairs. Extended financing and low monthly payments can make repairs more affordable.

Use it for all your auto needs...from tires to repairs

A convenient way to pay for all auto-related repair and maintenance expenses.

Take it with you when you travel

Don't worry about car repairs when you're on vacation. Use the Pep Boys Synchrony Car Care Credit Card at Pep Boys stores and participating dealers throughout the United States.

25 day grace period on all purchases under $199

The Pep Boys Synchrony Car Care card offers a 25-day interest-free grace period on all purchases under $199.

Low monthly payments

Required minimum monthly payment as low as $28 or 5% of the outstanding balance, whichever is greater.

If you have any questions about or would like to apply for the Pep Boys Credit Card, visit your local store.

Special Discounts

Military Discounts

Pep Boys is proud to honor our customers who serve our country in the Armed Forces. Every day of the week our active and retired military customers can receive a 5%* discount at their local store. Simply present your valid military or veteran ID to activate your savings.

*Offer available in store only. Cannot be used for PepBoys.com purchases, the purchase of Pep Boys Gift Cards or service installations including product installations. Armed Forces includes US Army, US Navy, US Air Force, US Marine Corps, US Coast Guard or the National Guard and who are in active, reserve or retired status.

Tax

Pep Boys operates in 38 states throughout the US. Current law requires us to collect all taxes that are applicable, based on the items purchased, the ship to address and/or the location of the selected store for order pickup. If there is no sales tax included on your receipt, this does not relieve you of the sales tax liability on your purchase. In certain states use tax is imposed and must be paid by the purchaser, unless otherwise exempt. Please check your states sales and use tax requirements.

At this time we are unable to accept online orders exempt from sales tax via all online orders. Please visit your local Pep Boys location with your proof of exemption to make your exempt in-store purchase.

Limited Warranties

This Limited Warranty is between Warrantor (The Pep Boys-Manny, Moe & Jack LLC 1 Presidential Blvd., Bala Cynwyd, PA 19004) and You (Customer, as indicated on the reverse side of this page.)

Installed Parts Limited Warranty

All installed parts, except for those identified below as Excluded, are covered by the Installed Parts Limited Warranty

*Pep Boys will replace the part, at no charge to the customer, if it fails within the longer of (i) six months or 6,000 miles, whichever comes first, from the date of service or (ii) the manufacturer’s warranty period.

* Pep Boys will install the replacement part, at no charge to the customer, if the original part fails within six months or 6,000 miles, whichever comes first, from the date of service.

Parts Excluded From the Installed Parts Limited Warranty

* Batteries

* Alignments/Shims/Camber Kits

* Tires

* Bulbs

* Windshield Wiper Blades

* Brake Pads and Shoes

* High Performance and Racing Equipment

* Fluids and Filters

* Customer Supplied Parts (including parts purchased at a non-Pep Boys branded parts store located in a shared premises with Pep Boys).

Limited Warranty for Service and Parts Not Covered by Other Specific Warranties

Unless different warranty terms are provided elsewhere on this Work Order/Invoice, the automotive services and parts on this Service Work Order are warranted for 90 days or 3,000 miles, whichever occurs first. 30-day wheel alignment is warranted to be free from all defects in workmanship and material for 30 days. 1-year wheel alignment is warranted to be free from all defects in workmanship and material for 12 months or 12,000 miles, whichever occurs first. Wheel Balancing is warranted to be free from all defects in workmanship and material for 90 days or 3,000 miles, whichever occurs first. Lifetime Wheel Balancing is warranted to be free from all defects in workmanship and material for as long as you own the tire. Battery Anti-Corrosion Protection Service is warranted to be free from all defects in workmanship and material for the specified life of the battery. If the service or parts are covered by another written warranty of longer duration not stated on this page, the longer warranty, excluding labor, will apply.

Limited Warranty for Brake Service

The brake shoes or disc pads will be free from all defects in workmanship and material and will be replaced if they should wear out under normal non-commercial passenger car use during the period set forth on a previous page of this Service Work Order. The installation of replacement brake shoes or disc pads will be done at no charge for labor during the period set forth on a previous page of this Service Work Order. This warranty does not cover the cost of additional brake parts, such as rotors or calipers, or the labor to restore the brake system to a safe and proper operation. If such costs are required and are not authorized by you, we will furnish you a replacement set of uninstalled non-warranted brake shoes or disc pads.

Limited Warranty for Passenger Car and Light Truck Tires

Each passenger car tire and light truck tire purchased from us and identified on the reverse side of this Service Work Order is warranted as follows: 1. The First 90 Days: We will replace, at no charge to you, any passenger or light truck tire which proves defective in material or workmanship. 2. After 90 Days: a. Defects in Material and Workmanship: Should the tire prove to be defective in material or workmanship, we will at our option and subject to prorated adjustment, either replace the tire or give you a refund. b. Tread Wearout: For the mileage indicated on the front of this form, should the tread wear out (2/32nds of an inch or less of tread remaining), we will at our option and subject to prorated adjustment, either replace the tire or give you a refund. All prorated adjustments are based upon the current selling price of the replacement tire, including applicable sales tax. Prorated adjustments performed in connection with the warranty against defects in material and workmanship, will be calculated to give you full credit for the remaining usable tread on the tire. The amount of credit or refund to you will be determined by multiplying the selling price of the replacement tire by the percentage of the usable tread remaining on the tire. Usable tread is the original tread depth less 2/32nds of an inch. Prorated adjustments performed in connection with the warranty against tread wear out will be calculated to give you full credit for any warranted mileage which you did not receive. The amount of the credit or refund to you will be determined by multiplying the selling price of the replacement tire by the percentage of warranted mileage not run on the tire. If a tire is unavailable or discontinued, we reserve the right to substitute a tire of equal or better quality.

Exclusions

This limited warranty does not apply to tires worn or damaged due to or failures caused by (i) improper mounting or inflation, (ii) misalignment or tire/wheel assembly imbalance, (iii) improper vehicle maintenance, (iv) abuse or neglect, (v) improper size or rim width, (vi) vandalism, (vii) fire, (viii) off-highway use, (ix) racing, or (x) collision or upset. This limited warranty applies only to tires used on passenger cars or light trucks and does not apply to tires used on commercial vehicles or any vehicle used for commercial, delivery, or rental purposes.

General Provisions, Limitations and Exclusions Applicable to All Above Warranties

This warranty covers only the original purchaser and cannot be transferred. To obtain warranty service, return the tire or automobile on which the service was performed, within the applicable time period, with the sales receipt and this Service Work Order to any Pep Boys Service and Tire Center during normal business hours. If there is a defect in workmanship or material during the applicable time period, we will repair or replace, at our option, the part or service without charge. Repairs will commence within a commercially reasonable period of time after you make the vehicle available for repair. Tires are subject to the specific warranty provisions on this page. Warranty service is available at any Pep Boys Service and Tire Center, and we will not honor or pay for warranty service performed at any other facility or store.

Disclaimers and Additional Exclusions

This warranty does not apply to service performed on or products or parts installed in vehicles used commercially, for racing or for off-road purposes. This warranty will be void if the parts are modified, altered, abused, unreasonably used, or damaged by accident, negligence or misuse. This warranty excludes transportation expenses of a defective product or part to or from a Pep Boys Service and Tire Center , compensation for inconvenience or loss of use while the service, product or part is being replaced, the cost of a rental car, reimbursement for time off work, loss of income, towing charges, telephone calls, property damage, loss of revenue, legal fees and costs, or other consequential or incidental damages. This warranty does not include a refund. No employee of Pep Boys is authorized to extend or enlarge these Limited Warranties. LIABILITY UNDER THIS WARRANTY IS LIMITED TO THE RETAIL PRICE OF THE SERVICE, PRODUCT OR PART AT THE TIME OF PURCHASE, AND PEP BOYS AND THE MANUFACTURER SHALL HAVE NO LIABILITY WHATSOEVER FOR ANY CONSEQUENTIAL OR INCIDENTAL DAMAGES. THE LIMITED WARRANTY ABOVE IS THE ONLY EXPRESS WARRANTY MADE BY PEP BOYS WITH REGARD TO SUCH SERVICE, PRODUCT OR PART. THE DURATION OF ANY WARRANTY IMPLIED BY LAW, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR PARTICULAR PURPOSE, IS LIMITED TO THE DURATION OF THIS EXPRESS WARRANTY. THE FOREGOING WARRANTIES ARE EXCLUSIVE AND IN LIEU OF ALL OTHER REMEDIES. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS OR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE. A buyer of this product has the right to have this product serviced or repaired during the warranty period. The warranty period will be extended for the number of whole days that the product has been out of the buyer’s hands for warranty repairs.* If a defect exists within the warranty period, the warranty will not expire until the defect has been fixed. The warranty period will also be extended if the warranty repairs have not been performed due to delays caused by circumstances beyond the control of the buyer, or if the warranty repairs did not remedy the defect and the buyer notifies the manufacturer or seller of the failure of the repairs within 60 days after they were completed. If, after a reasonable number of attempts, the defect has not been fixed, the buyer may return this product for a replacement or a refund subject, in either case, to deduction of a reasonable charge for usage. This time extension does not affect the protections or remedies the buyer has under other laws.

Warning to Customers with New Custom or Alloy Wheels

Lug nuts put on new custom or alloy wheels may become loose during the first 25 miles of driving. If the lug nuts are not checked for tightness after the first 25 miles of driving, an extremely hazardous condition may result. Pep Boys will check the lug nuts on the new custom or alloy wheels of its customers free of charge and assumes no responsibility for any damage or injury that may occur if the customer fails to have the lug nuts checked as recommended.

Warning

If Pep Boys installed any Video, Navigational, Cruise Control or other add-on equipment in your vehicle, then please that you assume the risk of any accidents or injuries caused by using any such equipment if such use is not in conformity with the equipment manufacturer's safety precautions and recommendations. Further, Pep Boys assumes no liability for such accidents or injuries.

Agreement to Arbitrate

If you have a dispute or disagreement of any kind related to services performed on your vehicle by Pep Boys or related to the terms or content of the Service Work Order or Invoice provided in connection with those services, by signing or otherwise accepting the terms of a Pep Boys Service Work Order, you agree that such dispute or disagreement will be resolved through binding arbitration. This means that you and Pep Boys are waiving the right to a jury trial or a trial court's jurisdiction. You further agree that ALL CLAIMS MUST BE BROUGHT IN YOUR INDIVIDUAL CAPACITY, and not as a plaintiff or class representative or member or otherwise on behalf of others in any purported class, collective, or representative proceeding. For further details go to the Arbitration Process link which can be found at the bottom of each page of the Pep Boys website or call Pep Boys Customer Service line at 1-800-737-2697 to request a copy.

*Tennessee allows two additional days.

Price Match Guarantee

In everything we do – from every vehicle we service, to every person we help get on the way – we go further, so our customers can go farther.

Note: This Price Match Policy only applies to in-store sales made at Pep Boys service locations.

Guidelines

Tires: We will match any local competitor’s currently advertised or everyday price on comparable tires* at the time of purchase or within 30 days of purchase with the original receipt.

For service: We will match a local competitor’s currently advertised or everyday price at the time of purchase or within 30 days of purchase with the original receipt on comparable automotive services utilizing comparable products or merchandise.

Redemption

At the time of purchase:

A customer must present a copy of a local competitor’s current advertisement, price listing, estimate or invoice either on paper or via a smartphone or tablet to any Pep Boys Team Member. Pep Boys will match the local competitor’s price for services, or on products that are in-stock, if all eligibility requirements for this Price Match Policy are met.

For recent purchases:

A customer must present a receipt showing their Pep Boys service or tire purchase made within the last 30 days. The customer must also present a copy of a local competitor’s current advertisement, price listing, estimate or invoice for comparable service or tires either on paper or via a smartphone or tablet to any Pep Boys Team Member. Pep Boys will match the local competitor’s price by issuing a refund for the difference between customer’s purchase price and the local competitor’s price if all eligibility requirements for this Price Match Policy are met.

Pep Boys will make a reasonable attempt to issue refunds in the same currency and by the same method of payment used for the original purchase. Some reimbursement methods may not be available under certain circumstances. Pep Boys reserves the right to issue refunds via store credit. Refund processing and delivery times may vary

Eligibility and Exclusions

General:

The policy does not extend to the following:

  • Special Orders / Outside purchases (for example, items Pep Boys is required to procure to satisfy a customer’s special request or services that are outsourced to a third party)
  • Competitor’s special offers or events (rebates, limited quantities, “free with purchase” offers, Black Friday sales, etc.)
  • Financing agreements
  • Typographical error
  • Online auction, wholesale, online-only stores or online-only pricing
  • Commercial or Fleet sales
  • Clearance or closeout pricing
  • Disposal fees, shipping / delivery charges or other fees and taxes

*Tire sales: Comparable tires are defined as being of the same brand or in the same commercial tire tier, and in the same size with the same speed rating, load index and mileage warranties (within 5,000 miles). If a competitor’s price is on installed tires, purchase must be made with an equivalent installation package

Updated 4/1/2023

Privacy Policy

Pep Boys is serious about the privacy and security of the information with which you entrust us. This privacy statement explains how we use any information collected from you if you browse our Web site, shop at our Online store or retail or service locations ('Locations'), participate in our contests or otherwise provide your personal information to us in the course of our business. We may change this policy, so we recommend that you review the terms periodically. Your continued use of our Locations constitutes acceptance of the revisions. If you participate in a Pep Boys loyalty program, please see the applicable program documents for additional information that may apply. This Privacy Policy does not apply to information collected with respect to our Pep Boys branded credit cards; you can learn about the privacy practices and terms relating to those cards through https://www.pepboys.com/pep-boys-credit-card.  If you have questions or issues regarding our privacy policy or its application, please contact us at contactus@pepboys.com or call 1-800-PEP-BOYS (737-2697).

We separately maintain a Privacy Policy with regard to our employees and applicants which is made available to them.

Registration

In order to get the most out of our Web site, guests are encouraged to first complete a Pep Boys Online account registration form. During registration, a visitor is required to provide his or her contact information, such as name and e-mail address, shipping and billing information if placing an order, and vehicle information. This information is used to create a personal account for the visitor and to contact the Online account holder regarding Pep Boys' products and services. Pep Boys Online account holders receive updates via e-mail or text messages regarding the status of their orders, as they flow through the delivery process or the status of their vehicle during the service process. If you choose to check out as a guest the information you enter will be used for the purposes of that order but will not be saved on our Web site and you will have to re-enter it every time you use guest checkout.

Order and Transactions

We request information from the guests using our Online order form and at our Locations when providing services. A guest may be required to provide contact information, such as name, shipping and billing address and e-mail address and for billing purposes, financial information, such as credit or charge card number, expiration date and card verification code to complete a transaction or provide services to them. If we have trouble processing an order, this contact information is used to get in touch with the guest. We may also use your phone number to identify your order or return in our system or on the return mailing label. You may create an Online account during the ordering process, but you are not required to do so. We communicate with the guest to provide requested services and with regard to issues relating to their account via e-mail or phone. We also may use your information to communicate with you regarding the status of your order or other transaction details.  We may provide guests to our Locations with opportunities to participate in programs operated by third parties; guests will not be required to participate in such programs, and should guests choose to do so the collection and use of their personal information will be subject to any privacy policy or disclosures made by the third party.

Careers

We may provide you with opportunities to learn about and pursue career opportunities with Pep Boys. We may ask you to provide information regarding your education, work history and other subjects to assist us in evaluating your interest and following up with you, including your name, physical and e-mail address and other contact information. You may submit the information you wish us to consider, and your provision of that information is your consent for us to receive and use the information to consider your interest in employment with Pep Boys.  Information you submit to us in connection with your interest in pursuing possible career opportunities with Pep Boys will be provided to Pep Boys employees who manage and handle human resources and employment functions for the company and to third parties that provide employment, hiring, onboarding, human resources and related services. We also may be required to disclose this information to comply with applicable laws and regulations and legal requests for your information.

Security

We want our guests to feel confident when they use our Web site and trust us with their personal information. We take commercially reasonable and appropriate precautions to protect our guests' personal information both Online and offline. However, we cannot ensure or warrant the security of information provided to us and guests do so at their own risk.

Guests may choose to create a username and password in order to complete the Pep Boys Online registration process or make an appointment or purchase. Please keep this information confidential and do not share it with anyone or allow anyone else to use your name, password or other credentials to communicate with us.

If you have any questions about the security of your information, please contact us at contactus@pepboys.com or call 1-800-PEP-BOYS (737-2697).

Information Collection and Use

We are the sole owner of the information collected at our Locations, on our Web site or contests in which you participate. We will not sell, share or rent this information to others in ways different from what is disclosed in this Privacy Policy. Unless otherwise specifically disclosed in this Privacy Policy, we do not sell nor share your personal information as those terms currently are defined by applicable law, although we do provide your information to businesses that assist us in providing services to you. We collect information from our guests at several different locations in our Web site, through contests in various media and at our Locations. We use this information to provide products and services and support our business functions, for marketing and promotional purposes and for purposes of monitoring or improving the use of and satisfaction with our Web site, to provide you with offers and promotions tailored to your preferences or location, or as otherwise set forth in this Privacy Policy. We use the financial account and payment information only as necessary to process and fulfill your transactions with us.

Email

If you provide us with your email address, we may use this information to send you electronic copies of your receipt, marketing emails and other emails about products and services offered by Pep Boys in accordance with applicable law. You may opt out of marketing emails at any time by following the unsubscribe link in the email or any other method explained in this Privacy Policy.

Promotions, Surveys, Contests and User Generated Content

From time-to-time, we may request information from guests via sale announcements, surveys, contests, ratings, reviews or other guest-generated content. Participation in those activities is completely voluntary and therefore, the guest has a choice whether to disclose this information. Information requested may include contact information, such as name and shipping address, email, and demographic information, such as ZIP code and age information.

Cookies, Pixels and Web Beacons

A cookie is a piece of data that contains information about the guest's visit to our Web site and is stored in the guest's Web browser. Cookies are used on the site to identify the guest, store the guest’s browsing experience, record selections made on the website, store vehicle information and otherwise capture the guest’s visit to the site.  Once a guest closes the Web browser, the cookies are stored for up to 30 days. With a cookie from our Web site, the guest may not have to login with a guest name and password more than once per visit, thereby saving time while on our Web site. If a guest rejects cookies from our Web site, the guest may still use our Web site, but may have to re-enter certain information, such as guest name, password, favorite store or vehicle information. If a guest is able to and rejects the cookies, the guest may not be able to login. Without logging in, the guest will still be able to access our Web site but will not have access to certain parts of the Web site. Cookies may also enable us to track and target the interests of our guests to enhance their experience each time they visit our Web site.

Certain pages may contain web beacons, pixels or tags, for our internal use to obtain information regarding your IP address, state and zip code of your IP address, browser type, URL of the viewed page and the time of viewing when you view a page that contains a beacon, pixel or tag. We also partner with third parties that may view this data or place 'beacons', pixels or tags on our site to assist us with tracking the efficacy of our website, for the third party to provide you with information, advertisements, and offers that may be of interest to you based upon your visit to our site, as well as marketing efforts relating to other products and services we offer, or to determine how guests use our Web site. To opt out of aggregation and analysis of data collected by our third party, Adobe Analytics.

Log Files

We use IP addresses to analyze trends, administer the Web site, track guests' movements and gather broad demographic information for aggregated use, including operating systems, browser information and referring and subsequent sites. Such information is not linked to personally identifiable information. Cookies and log files may be placed or tracked by our Web-analytics providers.

Interest-Based or Online Behavioral Advertising (OBA)

We may use information that we or third-party advertising companies collect from you or from your visit to our site, including through such features as tags, pixels and similar code, to display ads tailored to you on our website or on third party websites based on how you shop or behave Online. If you would like to opt-out of Online behavioral advertising, please click http://optout.networkadvertising.org/ or http://optout.aboutads.info/.   In addition. the Network Advertising Initiative (NAI) maintains a site with tools and instructions for how to opt out of Targeted advertising by NAI member companies. To opt out of Targeted advertising by GetConversionData and other NAI member companies, please visit:  https://optout.networkadvertising.org

If you opt-out, you may continue to see or receive Online advertising from us; however, these ads may not be as relevant to you.

Do Not Track Requests

Our website does not currently recognize or respond to Do Not Track Requests. Therefore, even if your browser sends pepboys.com such request we may still track your behavior through cookies and web beacons as set forth in this privacy policy. We will continue to evaluate such request signals to determine if we are able to recognize and respond to them.

Social Media

PepBoys.com includes social media features, such as Facebook, YouTube, Instagram, Pinterest, and Twitter widgets. These features may collect information about your IP address and your browsing history, and they may set a cookie, beacon, pixel or tag or similar item to make sure their features functions properly. Social media features and widgets are either hosted by a third party or hosted directly on our site. Your interactions with those features are governed by the privacy policies of the companies that provide them.

QR Codes

We may use QR codes for promotions, contests, special events, or other offers. Scanning one of our QR codes may initiate an invitation on your mobile device to join our mailing list. To sign up, we ask you for certain information including your name, mailing address, email address, telephone numbers.

E-mail a Friend

If a guest elects to use our referral service for informing a friend about our Online store, we ask the guest for the friend's name and e-mail address. We will automatically send the friend a one-time e-mail inviting the friend to visit the Web site. We do not retain information on your friend.

Store Finder Feature

When you use our Store Finder feature we gather location about where you are when using that feature, information that commonly is referred to as geolocation data. We use that information to assist you in locating a retail location, and in providing promotions and pricing offers.

Mobile Messaging

You can sign up to receive communications about our products and services via a mobile device. If you utilize this, we may send you recurring communications by text message. We also may send you mobile messages regarding the status of an order or vehicle service.  You can opt out of receiving these communications by texting 'STOP' to 737269, emailing us at contactus@pepboys.com or calling 1-800-PEP-BOYS (737-2697). Standard text rates for your individual cellular contract may apply. We are not responsible for costs imposed by your carrier.
Information gathered through the text messaging program will not be shared, as that term is defined by applicable law, with 3rd parties or affiliates for marketing purposes.

Chat Features

We operate chat and similar interactive features on our websites to assist you in learning about us and our products and services, and to transact business with us.  When you use this feature, we collect and use any information you choose to share with us when you provide it through the chat functionality. Pep Boys uses a third-party provider to receive and respond to your message on behalf of Pep Boys, and that third party also may share your messages with Pep Boys as needed to respond to your message. The third-party provider uses your messages only to conduct your chat, to operate the chat function, and to improve its chat capabilities, and does not make any other use of your messages or disclose them to other parties.

Site and Service Updates

For those guests who have opted to receive e-mail from us, we also send the updates about our products and services. We communicate with the guest to provide requested services and in regard to issues relating to their account via e-mail or phone.

Correction and Updating Personal Information

If your personally identifiable information (such as your physical or email address) changes if you wish to update their preferences or if you no longer desire our services, we will correct, update or remove your that guest's personal data provided to us. That can usually be done through the guest's Online account or by contacting us at contactus@pepboys.com or call 1-800-PEP-BOYS (737-2697).

Supplementation of Information

In order for us to properly fulfill our obligations to our guests, it is necessary for us to correct or supplement the information we receive with information from third parties. That information is limited to information about products to be displayed, as part of our electronic catalog and other information that allows us to sell and ship products to consumers, improve our services, and detect and prevent fraud. Guest profiles or other sensitive guest information are not shared as part of that interaction.

International Transfer of Information

Your information may be transferred to, and maintained on, computers located outside of your state, province, country or other governmental jurisdiction, including in cloud storage and processing systems, where the privacy laws may not be as protective as those in your jurisdiction.  If you are located outside the United States and choose to provide information to us, please be advised that we transfer Personal Information to the United States and process it there.  Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Sharing

We receive and disclose aggregated or depersonalized information with our marketing and business partners as well as service providers relating to user demographics and website interactions. This information is not linked to any personal information that can identify any individual person. We also partner with third parties to provide services to support our business. We use an outside shipping company to ship orders, and one or more processing companies to collect credit card information and bill guests for goods and services, and to monitor for fraud. We use third party service providers for satisfaction ratings and product reviews. We also partner with other third-parties to provide specific services. For example, our Web site is hosted by a third-party, so it may also receive certain information about you. We may share names, credit card information or other personally identifiable information that is necessary for the third party to provide those services. We do not authorize those third-parties or shipping companies to use personally identifiable information, except for the purpose of providing services to us. However, we have no control over the disclosure and use policies, and practices of any of these third parties. They may store your information in locations where they have facilities. We may share your information with our wholly owned subsidiaries and affiliates or in the event of a corporate merger, acquisition, sale, dissolution or similar event. If we believe we are required by a valid law, rule, regulation or court order to share information about our guests, or if we believe it is necessary to protect the safety or rights of Pep Boys, its associates, customers or third parties, we may do so. We may share non-personal information about your vehicle's service history with our partners.

If you are a commercial account customer and a member of our Varsity Program or Varsity Rewards Program, we may provide your name, address, contact information and other details about your account activity to companies or organizations which are not part of Pep Boys. These companies may use this information to market opportunities or other offers to you. To opt out of sharing your information email varsity@pepboys.com or call 800-247-3430.

Links

Our Web site may contain links to other Web sites. We are not responsible for the privacy practices of such other sites. We encourage our guests to be aware of the Web sites they visit when they leave our Web site and to read the privacy policies of each and every Web site that may collect personally identifiable information. This privacy statement applies solely to information collected on our Web site, as we described herein.

Special Offers

Upon registration, our system sends all new guests a welcoming e-mail to verify password and username. Registered guests who have not opted out of receiving e-mail from us will receive information about Pep Boys' products, services and promotional events as well as transactional emails.

Correction and Updating Personal Information

If a guest's information changes, such as your address, or you wish to update your preferences or if you no longer desire our services, we will correct, update or remove that guest's personal data provided to us. That can usually be done through the guest's Online account or by contacting us at contactus@pepboys.com

General Audience Web Site; Children

Our Web site is a general audience Web site that is not geared towards children. We do not knowingly collect information about children under the age of 16.   If you are under the age of 16, do not provide any personal information unless doing so under the direct supervision of a parent or guardian.

Your Rights

You may have additional rights with regard to the information we gather about you. Upon verifiable written request, we will provide to you information regarding the categories of personal information we gather about you, the types of sources from which we obtain the information, the purposes for which the information is gathered, and the types of third parties with which we share or to whom (if any) we sell the information. In addition, upon verifiable request or when required or otherwise appropriate, and within periods (if any) set by applicable law, we will grant you reasonable access to or copies or other compilations of the personally identifiable information that we hold about you provided that you establish to our reasonable satisfaction that you are the person whose personal information is requested. We may deny such access where the denial is permitted by applicable law and every request from an individual will be assessed on a case-by-case basis. In the event a request is denied, we will notify you regarding the reasons for the denial in writing. Consistent with how your personally identifiable information is maintained in the ordinary course of our business, we will provide the information in an understandable form, and to the extent feasible in a format that permits you to use the information on other systems. We may impose a reasonable charge when a request is made (e.g., for photocopying or postage) to the extent permitted under applicable law. In addition, we will take reasonable steps to permit you to correct or amend personally identifiable information that is demonstrated to be inaccurate or incomplete. We also will delete personal information we have gathered about you when you make a verifiable request that we do so, except to the extent applicable law permits or requires us to maintain that information. We do not process your sensitive personal information as that term is defined by applicable law. To guard against fraudulent requests for access, we will require sufficient information to allow us to confirm the identity of the individual making the request before granting access or deleting the information. We will not discriminate against consumers who exercise their rights under applicable law. However, we may charge different prices or provide a different quality of goods or services if the difference is reasonably related to the value provided by your personal information and may offer financial incentives to an individual for the collection, sale, or deletion of personal information if the individual provides its prior consent to the terms of those incentives.

If you wish to obtain access to or correct, or to direct us to delete, your personal information, you may contact us at 1-800-PEP-BOYS (737-2697) or by completing the form. You may also obtain a printed form of this request at any California Location.

Retention of Your Information

We generally retain your information for as long as necessary to complete and fulfill our transactions with you. We also retain your contact information, purchase and browsing history, and communications with us as long as such information is useful in communicating with you about our products and services. We retain any information related to your potential or actual employment with us while we are considering your employment, during any employment with you, and thereafter as necessary to comply with applicable law and manage our human resources and benefits functions. We retain other information about you as necessary and appropriate to such information and pursuant to our records retention systems or as required by applicable law.

Notification of Changes

Any changes to our Privacy Policy will be posted here. Your continued use of our Locations constitutes acceptance of the changes. We will use information in accordance with the Privacy Policy under which the information was collected.

This Privacy Policy was last updated February 2024

Terms & Conditions

This Web site and all materials within it are Copyright© 1999-2018 The Pep Boys - Manny, Moe & Jack. All rights reserved. By using this Web site to obtain information or to shop at our Online store, you agree to be bound by these Terms of Use.

Applicable Law and Arbitration Agreement

The laws of the Commonwealth of Pennsylvania (without applying conflict-of-law principles) will govern these Terms of Use and any dispute that might arise between you and Pep Boys or its affiliates (“Pep Boys” or “we” or “our”) regarding your use of this Web site. Any dispute relating to your use of this site or the products you purchase from our Online store must be submitted to confidential arbitration. ALL SUCH ARBITRATION CLAIMS MUST BE BROUGHT IN YOUR INDIVIDUAL CAPACITY, and not as a plaintiff or class representative or member or otherwise on behalf of others in any purported class, collective or representative proceeding. Notwithstanding the foregoing, to the extent Pep Boys believes you violated or may violate Pep Boys’ intellectual property rights, Pep Boys may seek injunctive or other appropriate relief in any state or federal court located in Philadelphia, Pennsylvania; and you consent to exclusive jurisdiction and venue in such courts. Arbitrations hereunder will be resolved through the arbitration process. For further details, please click on the Arbitration Process link which can be found at the bottom of each page of the Pep Boys Web site. You agree to defend, indemnify and hold harmless Pep Boys, its subsidiaries and affiliates, and its and their respective employees, shareholders, directors, officers, agents, vendors and suppliers from and against any liabilities, losses, claims, suits, damages, investigations, inquiries, costs and expenses (including without limitation, reasonable attorneys’ fees and expenses) arising out of or otherwise relating to your use of this Web site or any actual or alleged breach of these Terms of Use. These Terms of Use and the other policies are on our Web site, set forth the entire agreement regarding your use of this Web site. Because these Terms of Use and our other policies are subject to change and you will be bound by such changes, you should periodically visit this section to review the current Terms of Use and policies.

Electronic Communications

When you visit this Web site, you are communicating with Pep Boys electronically and you consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this Web site. You agree that to the maximum extent permitted by law, all agreements, notices, disclosures and other communications we provide to you electronically satisfy any legal requirement that such communications be in writing.

Intellectual Property, Feedback

You may download or reproduce material owned by Pep Boys and displayed on this Web site for your personal use only. You may not distribute, modify or otherwise use the material for public or commercial purposes without our prior written permission, except that you may print one copy of an item page for your ease of shopping in our stores. You may hyperlink to any section of our Web site provided the content of the linking page does not portray Pep Boys in a false, misleading or derogatory manner. We reserve the right to require that any Web site violating these Terms of Use immediately remove the hyperlink. This Web site contains names, logos, trademarks, service marks and other intellectual property which we own or have permission to use and may not be used by you for any purpose without our prior written permission. Certain functions of this website are covered by U.S. Patent 6,091,956. You may not download or reproduce any material owned by third parties. If you believe your work has been copied in such a way that it infringes upon your intellectual property rights, please contact the office of our General Counsel at 1 Presidential Blvd Suite 400, Bala Cynwyd, PA 19004. While we welcome your comments, feedback, suggestions, ideas or reviews, any communications or information you transmit or offer to us or on this Web site or otherwise offer in connection with your use of this Web site (collectively, “Feedback”), should not be considered by you to be confidential or proprietary and will become our sole and exclusive property to be used by us, in whole or in part, for any purpose whatsoever in any form, medium or technology (including derivative works) throughout the world, without compensation or restriction. Feedback shall not violate these Terms of Use, any right of any third party or any law, rule or regulation. Any product reviews which you submit are also subject to the Customer Ratings & Reviews Terms & Conditions.

Privacy

We know you are concerned about the information you provide us and how we treat such information. We are concerned about it too. As a general policy, no personal information is automatically collected from visitors to this Web site. However, as is common on most Web sites, certain non-personal information is recorded by the standard operation of the Web technology we use. Data that would personally identify you are known only when you voluntarily submit it. For a more detailed description of how we collect and use your information, please visit our Privacy Policy Web page. Links to Other Sites We provide links to other Web sites we think may be of interest to you. However, we do not endorse or control those Web sites and cannot be responsible for the content of those Web sites.

Links to Other Sites

We provide links to other Web sites we think may be of interest to you. However, we do not endorse or control those Web sites and cannot be responsible for the content of those Web sites.

Lawful Use

You represent your use of this Web site, and the purchase or use of a product is for lawful purposes only and you satisfy any age or other legal requirements applicable to your use of this Web site or to the product purchased. You may not use this Web site or any information contained herein for any unlawful purpose or for any purpose prohibited by these Terms and Conditions. You agree that you are 18 years of age or older. If you are under the age of 18 but at least 13 years of age you may use this Site only under the supervision of a parent or legal guardian who agrees to be bound by these Terms of Use. Children under the age of 13 may not use this web site other than for browsing, and parents or legal guardians may not agree to these Terms of Use on their behalf. If you are a parent or legal guardian agreeing to these Terms of Use for the benefit of a child between the ages of 13 and 18, be advised that you are fully responsible for his or her use of this Web site, including all financial charges and legal liability that he or she may incur.

Product Availability, Orders, and Payment

Some of the products and services may not be available to you at all, or at the prices indicated, because of the manner or locations in which the products are distributed, the services are rendered, or due to an error. Prices and availability of products or services are subject to change without notice. Current law requires us to collect all taxes that are applicable, based on the items purchased, the ship to address and/or the location of the selected store for order pickup. If there is no sales tax included on your receipt, this does not relieve you of the sales tax liability on your purchase. In certain states use tax is imposed and must be paid by the purchaser, unless otherwise exempt. Please check your states sales and use tax requirements. At this time, we are unable to accept Online orders exempt from sales tax via Pep Boys website. Please visit your local Pep Boys location with your proof of exemption to make your exempt in-store purchase.

We reserve the right, at our sole discretion, (i) to limit the quantity of items purchased per person, per household or per order; (ii) to refuse or cancel any order for any reason, including violation of these Terms of Use or any other policy of Pep Boys; (iii) to restrict or terminate your account or use of this Web site for any reason; (iv) to prohibit sales to dealers or resellers; or (v) require the purchase of a certain quantity of tires or the installation of tires with purchase. We will attempt to notify you should we apply such limits. In addition, state and federal laws, rules or regulations may prohibit or restrict the sale or transportation of certain items. As a result, some items may be available only for in-store pick-up at certain locations or may require proof of age. Pep Boys does not knowingly sell items on-line to any person under the age of 18. If you are under 18, you must complete your transaction with the aid of a parent or guardian.

Pricing is not guaranteed until the checkout process on the Web site is completed. By confirming your purchase at the completion of checkout process on the Web site, you agree to accept and pay for the item(s) you ordered. Unless you select the "buy Online, pay in store" option, we authorize the charge card payment at the time you complete the order on the Web site. For all pickup-in-store and TreadSmart orders, we debit your charge card account and accept your order at the time you complete the checkout process in the store. For ship-to-home orders, (i) debit and check cards will be charged in full at the time you complete your order Online and (ii) credit cards will be charged in full at the time we ship your order from our fulfillment center. Ship-to-home orders are not accepted by Pep Boys until your order is shipped from our fulfillment center. For orders that ship on the same day the order is placed, you may temporarily see an authorization and a charge appear on your statement; the authorization will normally be released within 3-5 days depending on your individual bank's rules. In some cases, we may require additional verification or information before we can accept your order. In that case, a member of our Customer Service team will contact you.

At this time, we can only accept credit cards, check cards and debit cards as tender. Multiple tender types or promotional codes cannot be applied to orders placed Online. Please see the rules of your specific promotional code for additional rules and regulations regarding its use.

All billing and registration information provided must be truthful and accurate. Providing any untruthful or inaccurate information constitutes a breach of these Terms of Use.

Shipping Policies

For information regarding our shipping policies and fees, please see Shipping Information.

Risk of Loss

For pick-up in store and TreadSmart orders, the risk of loss and title for all items purchased on this Web site pass to you upon delivery of the items to you in the store. For ship-to-home orders, the risk of loss and title for all items purchased on this Web site pass to you upon delivery of the items to the address on the order form.

Price Matching

For information regarding our price match guarantee, please see our Price Match Policy.

Returns

Returns For information on returns, please see our Return Policy.

SMS Terms and Conditions

Pep Boys allows customers to receive service reminders via text messaging:
PEP BOYS Short Code is 878787
PEP BOYS is supported by all major cellular network carriers.
To use this SMS program, message and data rates may apply. Charges are dependent on your service plan which may include fees from your carrier to send and receive text messages.
If you opt-in to receive alerts from PEPBOYS, you will receive up to 3 messages per appointment.
You can opt-out of PEP BOYS SMS program at any time by texting “STOP” to 878787. A confirmation message will be sent back to you. To request support at any time, text “HELP” to 878787, send an e-mail to contactus@pepboys.com or call 1-800-737-2697.
Additionally, Pep Boys allows customers to receive promotional content via text messaging at the number you have provided:
PEP BOYS promotional Short Code is 737269
Text STOP to cancel
Text HELP for info
Message and Data Rates May Apply
Recurring autodialed marketing messages delivered to the phone number provided at opt-in
Consent is not a condition of purchase
To request support at anytime, text “HELP” to 737269 or send an e-mail to contactus@pepboys.com.
Information gathered through the text messaging program will not be shared, as that term is defined by applicable law, with 3rd parties or affiliates for marketing purposes.
View Privacy Policy

Disclaimer of Warranties, Limitation of Liability, and Errors

While we try to provide accurate and updated information on and through this Web site, the information on this Web site and/or the information provided through this Web site may contain errors or omissions and may not be current. LIVECHAT WITH OUR SERVICE ADVISORS IS FOR INFORMATIONAL PURPOSES ONLY AND IS NOT A SUBSTITUTE FOR A QUALIFIED TECHNICIAN EVALUATING YOUR ACTUAL VEHICLE. YOU SHOULD ALWAYS HAVE YOUR VEHICLE EVALUATED BY A QUALIFIED TECHNICIAN. When we say this "Web site" or ‘site’, we also mean the customer service agents operating through the LiveChat function on our website. THE CONTENT, INFORMATION AND MATERIALS IN THIS SITE, WHETHER PROVIDED BY US OR A THIRD PARTY AT OUR REQUEST, ARE PROVIDED "AS IS" AND "AS AVAILABLE" AND WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. WE DO NOT REPRESENT OR WARRANT THAT THE MATERIALS ON THIS WEB SITE ARE ACCURATE, COMPLETE, RELIABLE, CURRENT OR ERROR-FREE. WE ARE NOT RESPONSIBLE FOR DAMAGE OR HARM CAUSED BY IMPROPER USE OR INSTALLATION BY CUSTOMER OF ANY ITEM ON THIS WEBSITE OR FOR ANY ACTION OR INACTION TAKEN BASED IN WHOLE OR IN PART OF INFORMATION PROVIDED ON OR THROUGH THIS WEBSITE . WE CANNOT AND DO NOT REPRESENT OR WARRANT THAT THIS WEB SITE OR ITS SERVERS ARE FREE OF VIRUS, TROJAN HORSES OR HARMFUL BUGS OR COMPONENTS. IN NO EVENT SHALL PEP BOYS BE LIABLE FOR ANY SPECIAL, CONSEQUENTIAL, INDIRECT, INCIDENTAL OR PUNITIVE DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR LOST REVENUES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IF YOU PURCHASE ANY ITEM FROM THIS WEB SITE THAT IS NOT AS DESCRIBED ON THIS WEB SITE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO RETURN SUCH ITEM IN AN UNUSED CONDITION FOR A REFUND OF THE PURCHASE PRICE. Please see our Online Return Policy for the rules regarding refund of shipping charges. We will not be liable to you or anyone else for any direct or indirect damages of any nature or injury resulting from your access to, or inability to access, this Web site, from your reliance on the information provided on or through this Web site, or from your failure to follow these Terms of Use, even if we have been advised of the possibility of such damage. Information and material on this Web site, including product images and colors and advice received through our live chat function or otherwise, is provided for general information only and should not be relied upon as the sole basis for making decisions. Any reliance on this Web site is at your sole risk. In the event we determine the information on this site is in error or otherwise inaccurate, we may take any action we deem reasonable or necessary, in our sole discretion, to rectify the error or inaccuracy, including after an order has been submitted and whether or not the order has been confirmed and your credit card charged, including but not limited to canceling your order. If your credit card has already been charged for the purchase and your order is cancelled, Pep Boys will issue a credit to your credit card account in the amount of the charge. Please check with your card issuer for timing of receipt of your refund. You will receive the same warranty if you purchase an item on our Web site as you would if you purchased the item in one of our stores.

CERTAIN STATES MAY NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.

Miscellaneous

No failure or delay on the part of Pep Boys in exercising any power or right under these Terms of Use shall operate as a waiver thereof, nor shall any single or partial exercise of any such power or right preclude any other or further exercise thereof or the exercise of any other power or right. In the event that any one or more of the provisions contained in these Terms of Use shall, for any reason, be held to be invalid, illegal or unenforceable in any respect, then, such invalid, illegal or unenforceable provision in this Terms of Use shall be severed and to the maximum extent permitted by law, such invalidity, illegality or unenforceability shall not affect any other provision of these Terms of Use. The titles, captions or headings of the sections and paragraphs hereof are for convenience of reference only and are not intended to be part of or to affect the meaning or interpretation of these Terms of Use.

These Terms of Use were last updated on 7/11/2025.

Settlements

Arbitration Process

All disputes or disagreements with Pep Boys which are subject to Arbitration ('Arbitration Claims') are subject to the following arbitration rules, procedures and processes, which are subject to amendment and/or revision by Pep Boys:

  1. All Arbitrations will be held under the auspices of either the American Arbitration Association ('AAA') or Judicial Arbitration and Mediation Services/ Endispute ('JAMS'), at the option of the party making a Demand for Arbitration.
  2. All Arbitrations will be conducted before a single arbitrator and in accordance with the then-current commercial arbitration rules and procedures of AAA or JAMS, as applicable, except to the extent any such rules and/or procedures are in conflict with any express term herein, in which case such express terms will control.
  3. Insofar as allowed by the rules of AAA or JAMS, the party demanding arbitration can elect to participate in person, via telephone or other electronic means or by written submissions.
  4. Any filing fee or administrative fee required by AAA or JAMS shall be paid by the party making a Demand for Arbitration to the extent such fee does not exceed the amount of the initial filing fee to commence an action in a Court that otherwise would have jurisdiction. For all non-frivolous complaints, Pep Boys will pay (1) the amount of such fee in excess of that amount, (2) any administrative fees required by AAA or JAMS, and (3) the fees of the Arbitrator for his or her services.
  5. Each party will pay his or her own attorney's fees and except as specifically provided herein, his or her own costs and fees incurred in connection with the Arbitration.
  6. Except as set forth in paragraph 4 above, all costs and fees associated with the arbitration shall be determined by the rules or procedures of AAA or JAMS, unless limited by applicable law, and if not addressed by such rules or procedures, will be borne equally by each party.
  7. The Arbitrator will have the authority to entertain a motion to dismiss and/or a motion for summary judgment filed by any party and shall apply the standards governing such motions under the Federal Rules of Civil Procedure.
  8. The same statute of limitations which would have applied if the dispute or disagreement was sought to be adjudicated in an administrative or judicial forum will apply, so that any Arbitration Claim must be filed on or before the expiration of the statute of limitations period applicable to that Claim, subject to any applicable tolling of the limitations period. The date of filing is the date on which written notice by the party seeking arbitration stating that party's intention to arbitrate ('Demand for Arbitration') is received by AAA or JAMS.
  9. Any Demand for Arbitration filed with AAA or JAMS, must be served on the party against whom the Arbitration Claim is made, within ten (10) days of filing with AAA or JAMS, with service to Pep Boys directed to the Company's General Counsel, 3111 West Allegheny Avenue, Philadelphia PA 19132.
  10. All service hereunder must be made by United States certified or registered mail, return receipt requested.
  11. Any party may bring an action in any court of competent jurisdiction to compel Arbitration. If provided for by the laws of such jurisdiction, either party may bring an action in any court of competent jurisdiction to enforce or vacate an Arbitration Award in accordance with such laws.
  12. Arbitration Claims arbitrated hereunder are subject to the same limitations regarding damages and ability to obtain other relief, and affirmative rights to damages and other relief, as would have applied if the Claim was made, and proceeded, in a judicial forum.
  13. Arbitration Claims are governed by the Federal Arbitration Act and by the laws of the state where the Claim arose, to the extent those laws are not inconsistent with and/or preempted by the Federal Arbitration Act.

January, 2012

ADA Compliance

Online ADA Compliance

Pep Boys is committed to accessibility, diversity and inclusion for all of its guests. We believe everyone should be able to easily shop online at pepboys.com, use our mobile apps, and access our services. We set high standards for web accessibility and constantly strive to meet all applicable standards and guidelines. Our team is filled with professionals who are dedicated to making all of our online experiences the best they can be. We welcome feedback from guest experiences and are happy to assist if you are encountering any issues using the site. If you have any questions about our accessibility features, please contact us at contactus@pepboys.com or 1-800-PEP-BOYS (737-2697).