Our Commitment to Customers
Pep Boys follows MAP standards and is focused on maintaining our over 100+ years of community trust.
WE'RE COMMITTED
to providing written recommendations for repairs
WE'RE COMMITTED
to providing a written estimate for the repairs
WE'RE COMMITTED
to obtaining authorization before providing services
WE'RE COMMITTED
to employing trained personnel in accordance with MAP Standards of Service
WE'RE COMMITTED
to addressing disputes in a timely, professional manner
_1.svg)
WE'RE COMMITTED
to advising recommended or required repairs that align with MAP standards
Reasons to Require Repair or Replacement
These services are essential for safety, performance, or legal compliance.
A part no longer performs it’s intended purpose
A part does not meet a design specification (regardless of performance)
A part is missing
Reasons to Suggest Repair or Replacement
These services are optional, based on proactive care or customer preference.
A part is close to the end of its useful life (just above discard specifications, or weak; failure likely to occur soon, etc.)
To address a customer need, convenience, or request (to stiffen ride, enhance performance, eliminate noise, etc.)
To comply with maintenance recommended by the vehicle’s Original Equipment Manufacturer (OEM)
