Price Match Policy
The purpose of the Pep Boys Price Match Policy is to ensure that we are the automotive solutions provider of choice for the value-oriented customer, putting the customer first by offering the best value available.
We will match any local competitor’s advertised or every-day price, on any comparable merchandise normally stocked as active in our stores’ inventory or outside purchase, within 30 days of purchase with the original receipt.
We will match any local competitor’s advertised or every-day price, on comparable tires within 90 days of purchase with the original receipt.
We will match a local competitor’s advertised or every-day price, on comparable automotive services utilizing comparable merchandise.
To use the Pep Boys Price Match Policy, the customer must present a copy of the local competitor’s current advertisement, price listing, estimate or invoice either on paper or via a smartphone or tablet, to any Pep Boys associate. If purchase has been made previously, customer must also present Pep Boys receipt showing purchase. Price will be matched by issuing partial refund by same tender as original purchase.
The Pep Boys Price Match Policy cannot be combined with any other coupons or discounts. “Local” competitors must be located within the same market area or within a reasonable distance from the Pep Boys locations at which the Price Match would occur, as determined by the manager on duty. The quantities of merchandise for which a competitor’s price can be matched are subject to advertised quantity limitation.
For tire sales: Comparable tires are defined as being of the same or equivalent brand and size, with the same speed rating and mileage warranties (within 5,000 miles). If a competitor’s price is on installed tires, purchase must be made with an equivalent installation package. For a complete list of comparable tires, customers may ask to view the Comparable Tires list
located on pepboys.com.
The policy does not extend to the following:
- Special Orders
- Outside Purchases in Service
- Competitor’s special offers (rebates, limited quantities, “free with purchase” offers)
- Financing agreements
- Typographical error
- Online auction, wholesale or online only stores
- Commercial or Fleet sales