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I found this at pepboys.com, and thought you would be interested. --- http://www.pepboys.com/online_store_terms_of_use/ --- Online Store Terms of Use These additional Terms of Use apply to your use of our online store including any purchases that you make there. Customer Service Frequently Asked Questions We want to make shopping at our online store easy, from your first search through delivery to your door. Here's a list of frequently asked questions to help you along. Question: How do I find what I want? Answer: There are several ways to find what you are looking for on our site. Find a product for your specific vehicle It's easy to find a product that will fit your specific vehicle. To search our online catalog, click on Parts under "Shop by Vehicle" on the left-hand navigation bar to find products just for your car. Browsing the catalogue It's fun to just browse around. You'll be amazed at the variety of products available. If you want to browse through all our products, click on the "Parts Catalog" link on the left-hand navigation bar. If you only want certain products, you can choose a subsection such as 4WD or performance. To browse by brand, select either "Brands Catalog" or click on a subsection to be more specific. Be sure to check out our Specials while you're browsing. They're also sorted into clickable sections. Keyword Search You can search the catalogue quickly by a single keyword or choose "More Options" to put in extra terms. If you know the exact part number you are looking for, you may enter it in the space provided to find the specific product on the more options page. Question: How do I place an order? Answer: To place an order, follow these 4 simple steps: Add an product to the shopping cart by clicking the Buy button located on each product listing page and on each Product Detail page. If you wish to purchase multiple quantities, enter new quanity in QUANTITY box. You can track your purchases in the Shopping Cart that appears in the upper right corner of the screen. When you've finished shopping, click on the CHECKOUT button on your Shopping Cart. If you have already registered with us and logged on, you will be routed directly to Express Checkout. Here you can complete payment or shipping information, if necessary, and SUBMIT ORDER to complete checkout process and receive order confirmation. If you have not yet logged on or registered with us, you will be routed to a Login/Registration page. Here you may complete the appropriate secure Billing, Shipping, and Payment forms. Then you may review your order and SUBMIT ORDER to complete the checkout process and receive order confirmation. Question: Can I browse and hold products without buying them now? Answer: If you register with us, we'll save the products in your shopping cart on your personal account page. That way, it'll be easy to go back and review, confirm, or change your order at a later time. Question: How do I know my credit card information is safe with you? Answer: We take very privacy seriously. That means we use state-of-the-art Secure Socket Layer (SSL) encryption technology and are SET compliant. Question: What guarantees come with your products? Answer: We want to ensure your total satisfaction on all the purchases you make from our network. For that reason, we offer a No-Hassles Return Policy. You may return any product within 60 days of purchase. Electrical products may be returned for replacement only. Many of our products come with manufacturer warranties. You will find warranty information enclosed with your purchase. Question: How do I make a return? Answer: We make it easy for you to return products for any reason. You may return your purchase(s) for a full refund or exchange within 60 days of purchase. Just call our Customer Care team at 888-PEP-BOYS and they will help you make all the arrangements. Question: Do you charge sales tax? Answer: Residents of Pennsylvania and Virginia will be charged sales tax. Have further questions? Please don't hesitate to call our Customer Care team toll free at 888-PEP-BOYS. Searching and Browsing We've made it easy for you to cruise around our online store, whether you're just browsing, looking for a wide variety of products, or searching for one specific thing. Browsing Through the Online Store It's fun to just browse around. You'll be amazed at the variety of products available. If you want to browse through all our products, click on the "Parts Catalog" link on the left-hand navigation bar. If you only want certain products, you can choose a subsection such as 4WD or performance. To browse by brand, select either "Brands Catalog" or click on a subsection to be more specific. Be sure to check out our Specials while you're browsing. They're also sorted into clickable sections. Keyword Search You can search the catalogue quickly by a single keyword or choose "More Options" to put in extra terms. If you know the exact part number you are looking for, you may enter it in the space provided to find the specific product on the more options page. NOTE: When entering part numbers, please be sure to differentiate between the letter O and the number 0. Also, please make certain you have the most current manufacturer part number, since part numbers can change. Find a product for your specific vehicle It's easy to find a product that will fit your specific vehicle. To search our online catalog, click on Parts under "Shop by Vehicle" on the left-hand navigation bar to find products just for your car. Use the gray scroll bar located on the right side of your screen to navigate through your current page. Underlined blue type indicates links to other departments in our online store. How to Order We make it easy for you to order any time of day or night. With our Search & Browse and Express Checkout features, ordering is as easy as placing items in your Shopping Cart. Once you've done that, you can proceed directly to Billing and Shipping and your purchases will soon be on their way. To place an order, follow these simple steps: Add an product to the shopping cart by clicking the Buy button located on each product listing page and on each Product Detail page. If you wish to purchase multiple quantities, enter new quanity in QUANTITY box. You can track your purchases in the Shopping Cart that appears in the upper right corner of the screen. When you've finished shopping, click on the CHECKOUT button on your Shopping Cart. If you have already registered with us and logged on, you will be routed directly to Express Checkout. Here you can complete payment or shipping information, if necessary, and SUBMIT ORDER to complete checkout process and receive order confirmation. If you have not yet logged on or registered with us, you will be routed to a Login/Registration page. Here you may complete the appropriate secure Billing, Shipping, and Payment forms. Then you may review your order and SUBMIT ORDER to complete the checkout process and receive order confirmation. Don't have an account with us? Why not? It costs nothing to sign up, and ordering will be easier and faster the next time you shop. When you register, you create a unique driver profile. Register your vehicle and easily shop by your auto type. Being a registered user not only lets you track the progress of your order, but it also gives you the chance to create a personalized wish list and take advantage of our Custom Promotions, Special Offers, and Express Checkout. So go ahead: take a minute to register now. You'll enjoy the benefits. Express Checkout As a registered user, you can go straight to Express Checkout from your Shopping Cart. Then, each time you log on, we can access your account information and automatically complete your order form, so you don't have to. Payment We accept Visa or MasterCard. Redeeming Coupons Take advantage of our great promotions! On your Shopping Cart page, simply enter the promotion identification number you have received, either via e-mail or postal mail. Click on the Update button, and your discount will be automatically applied. Shipping Refer to estimated shipping times under each individual product description. We offer a number of shipping options, including FedEX Overnight Delivery, FedEX 2-Day Delivery, and FedEX Economy 3-Day Delivery. Shipping restrictions do apply on products classified as Ground Only. For more information, please review our Shipping Policies. Special Orders For all Special Orders, please call our Customer Service team toll free at 888-PEP-BOYS. Shipping Policies Cost FREE Shipping via UPS ground Expedited shipping options for an additional charge are outlined in the chart below. Surcharges apply to oversized products as indicated in the product detail pages. Order Amount Overnight 2-Day 3-Day Econ Ground $1 to $24.99 $22.95 $14.95 $9.95 Free $25 to $49.99 $26.95 $18.95 $13.95 Free $50 to $74.99 $28.95 $20.95 $15.95 Free $75 to 99.99 $30.95 $22.95 $17.95 Free $100 to 124.99 $33.95 $25.95 $20.95 Free $125 to 149.99 $34.95 $26.95 $21.95 Free $150 to 174.99 $35.95 $27.95 $22.95 Free $175 to 199.99 $36.95 $28.95 $23.95 Free $200 to 224.99 $37.95 $29.95 $24.95 Free $225 to 249.99 $38.95 $30.95 $25.95 Free $250 and Up $39.95 $31.95 $26.95 Free Restrictions Products will only be shipped within the continental United States. Certain products, as indicated in the product detail pages, may only be shipped via UPS ground. Products can only be shipped to P.O. Boxes, Army Post Office (APO) and Fleet Post Office (FPO) boxes via UPS ground. When We Ship All in-stock products will be shipped within one business day after you place your order. Products not in-stock will be shipped within one business day after stocking by your selected shipping method. Warranty Information Please review any manufacturer information you receive with your new product to learn about any applicable warranties. If you are returning a defective product under a warranty claim, please call our Customer Care team toll free at 888-PEP-BOYS. Cancellations If you would like to cancel your order please call our Customer Care team toll free at 888-PEP-BOYS. Returning a Product Within 60 days of purchase, you may return any product ordered from our online store. Returned products must be in their original packaging with all instructions and warranty cards. All products must be complete and undamaged. Disassembled, damaged, and custom products cannot be returned. If the return is due to an error by us, we will credit you for the return postage or freight, otherwise you are responsible for the return postage or freight. Simply call our Customer Care team toll-free at 888-PEP-BOYS for exact instructions. Please note that products purchased from our online store may not be returned to you local Pep Boys.
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