Motorist Assurance Program
We support MAP and its Uniform Inspection and Communication Standards (UICS) because you are important to us.
MAP is a national, non-profit organization that helps consumers and automotive maintenance and repair facilities communicate better to prevent problems and dissatisfaction.
Meeting the standards of MAP is not easy, but it's just another way we have of showing you we're serious about our integrity, honesty and good business practices.
ControlAs the customer, you have control over what work is done on your car.
HonestyWe're up front about the repairs your car needs, and we communicate as fully and honestly as possible. Nothing is hidden. We abide by MAP's Standards of Service and Pledge of Assurance to Customers.
ThoroughnessWe use MAP's Uniform Inspection & Communication Standards so you can see what our automotive experts have determined to be most appropriate for your safety and for your vehicle's reliability.
Quality & Customer SatisfactionWe will do everything we can to ensure your satisfaction. And we provide a 90 day/4,000 mile minimum limited warranty. Our technicians use MAP's standards to determine what's best to keep your car safe and reliable. We use the MAP Uniform Inspection & Communication Standards to indicate whether repair or replacement is "Required" or "Suggested." Look for our written recommendations when you are making decisions about repairing your car. And remember: you are in charge! The illustration below shows a condensed example from MAP's standards.
Maps Pledge to CustomersThe Motorist Assurance Program is building honesty, ethical practices and consistent performance within the automotive service industry, and a positive relationship between the industry and consumers. MAP developed this Pledge to Customers. It's a simple set of promises to which MAP members strictly adhere:
We promise to provide written estimates for repairs that are explained and based on system failure, improved system performance or preventive maintenance, according to accepted industry standards.
We promise that no work will be performed without your prior authorization.
We promise to employ personnel trained in accordance with MAP Standards of Service who are qualified to perform an inspection based on MAP Uniform Inspection and Communication Standards.
We promise to include a written limited warranty at no extra cost.
MORE ABOUT MAPFormed in 1992, MAP's goal is to improve communication and trust between the automotive repair industry and its customers. MAP accomplishes its goal through education of both the motorist and service provider, and through the creation of industry standards. MAP has relationships with many consumer groups and regulatory agencies, including the American Association of Retired Persons, American Automobile Association, Canadian Automotive Repair and Service Council, Car Care Council, Consumer Information Center, Council of Better Business Bureaus, members of the National Association of Consumer Agency Administrators, and National Institute for Automotive Service Excellence.
TO FIND OUT MORE ABOUT MAP, CONTACT:The Motorist Assurance Program
7910 Woodmont Avenue, Suite 760
Bethesda, MD 20814
Phone: (301) 634-4955
Fax: (202) 318-0378