Pep Boys Customer Relations
3111 West Allegheny Avenue
Philadelphia, PA 19132
Pep Boys Rewards Policy
Participants ('Members') in the Rewards Program ('Program') are subject to the terms and conditions to participate. The terms and conditions that apply to the Program are determined solely by Pep Boys, Inc.
Customers of Pep Boys may enroll in the Program by receiving a Program Membership Card ('Loyalty Card') and completing the application process online or by calling Customer Service at 1-888-418-2298. Member must be legal residents of the United States (including Puerto Rico) and 16 years or older to participate. No purchase is necessary to participate. Pep Boys commercial accounts are not eligible to participate in the Program. Employees of Pep Boys and their dependents are not eligible to participate in the Program. Pep Boys reserves the right to limit the number of participants and locations in the Program.
taxes, tariffs or other fees, discounts, coupons, gift card and reward card redemptions. Pep Boys may also, at its sole discretion, provide additional bonuses in connection with certain transactions and/or promotions. The appropriate points will be automatically deducted from the Member's account balance if items are returned or refunded from a qualifying purchase.
Points are currently awarded at the rate of one (1) point per dollar in qualifying purchases and transactions. Example: net purchases that fall in the range of $8.00 to $8.99 earn 8 points.
Once points are reached at a level determined by Pep Boys, the points will be automatically deducted from the Member's account balance and Member will be issued a Reward Card. A Reward Card will be mailed USPS or emailed to a member within 60-75 days of earning such reward. Rewards can be redeemed at participating Pep Boys Stores and must be used by their expiration date. Reward Cards are void if sold or exchanged for cash or other consideration or if received in violation of the terms and conditions herein. From time to time, Rewards and Point values will be updated in the Program. Please check the Program website (
) for the most up-to-date account balance.
Any account with no qualifying purchase for a period of one year or longer may be deemed inactive and the account and all points therein may be deleted. Points remaining on a Member's account will expire at the conclusion of the Program in place or at the sole discretion of Pep Boys, whichever occurs first.
Points have no cash value, are non-negotiable, and cannot be redeemed either in whole or part for cash. Points do not constitute property of any member or other person and may not be brokered, bartered, attached, pledged, gifted, sold or other consideration or if received or used in violation of the terms and conditions herein. Points from multiple accounts may not be combined and are not capable of being combined or transferred to any other type of Program offering or reward.
Pep Boys Rewards
Additional Terms and Conditions Pep Boys reserves the right to cancel, modify or restrict any aspect of the Program at any time with or without notice. Membership in the Program may be revoked at any time. Any abuse of the Program, failure to follow any terms of the Program, or any misrepresentation may subject Members to card surrender and will affect eligibility for further participation in the Program. Further, Pep Boys reserves the right to seek all remedies, whether available at law or at equity, criminal or civil, in the event Member abuses the Program or the Rewards Card, fails to follow any terms of the Program, or makes any misrepresentation to Pep Boys. Program purchases, as reflected in Pep Boys records, shall be deemed correct and Pep Boys reserves the right to determine the qualification for any transaction and to correct or modify the Reward amount at any time based on Pep Boys records and calculation of account information. Pep Boys is not responsible for lost or stolen Rewards Cards including due to a change of address or email address or other contact information. By becoming a member of the Program, customer agrees to receive advertising, marketing materials and other communications from Pep Boys and to release Pep Boys and its affiliates from all liability in connection with the Program. The Program does not create any property rights in favor of the Member. The Program shall be governed by the laws of Pennsylvania, without regard to its conflict of laws and principles. Members submit solely to the jurisdiction of any appropriate court within Philadelphia County, Pennsylvania, for adjudication of disputes arising from this Agreement. Program rules are void only to the extent prohibited by law. Taxes on Reward Cards may apply where required by law. For more information about the Program and/or Member accounts, including Member participation or cancellation, call 1-888-418-2298.
Pep Boys, in its sole discretion and without prior notice to Member, may change (a) the value of the points earned by the Member, (b) the number of points needed to earn a Reward ; (c) the period of time Member has to earn Rewards; or (d) cancel the program.
Members may cancel participation in the program and/or request not to be communicated via mail by notifying the Program Administrator at the Pep Boys Program Headquarters, 1815 S. Meyers Road, Suite 300, Oak Brook Terrace, IL 60181.
Pep Boys is the exclusive sponsor of this Program. All rights reserved.