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Customer Care

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The mileage displayed on the website within my Vehicle Profile is not correct. How do I change it?
What you see is an estimation based on the year of your vehicle. To update it, go to My Vehicles, click "Edit" next to the blue mileage bar, type in the correct mileage and save. OR go to the Vehicle Profile tab, click "Edit Profile", enter the current mileage and anything else you would like to include about your car and save.
The My Vehicles page keeps telling me to get my car serviced even though I already got service. How do reset it?
No problem. Go to My Glovebox, click on the Vehicle Status tab, look under the red status message and click on "Reset Reminder."
Where does the Recommended Maintenance Schedule for my vehicle come from? Did Pep Boys develop it?
The maintenance schedule comes directly from your vehicle's manufacturer.
Why does Pep Boys need my License Plate and VIN numbers?
Pep Boys doesn't actually need it. But it's a good idea to enter it for three reasons.
  • Make sure you get the right part for your vehicle
  • Save time during maintenance, since a license plate number is required during service appointments
  • Know exactly where the info is when you need it
What if I get service someplace other than Pep Boys? Can I record those in My Vehicles?
Absolutely! We actually recommend it. Simply go to My Vehicles, find the "Service History" tab, click on the "Record Service History" button and enter your service history.
My auto-populated Pep Boys service history is missing or incorrect. How can I correct it?
There are couple of reasons why your service history might be missing:
  • You got service from Pep Boys before you joined the Rewards program. Unfortunately, any service history prior to becoming a Rewards member is unavailable for display on pepboys.com.
  • If you have a slightly unusual vehicle model (like, say, a '76 Peugeot 504), our system might not be able to match your service history to your vehicle's profile in My Glovebox.
If either of these applies to your vehicle, then your service history will not be available online. If neither of these apply, or if your service history in correct, please contact our customer support team.
How far back can I see my service history?
Your Pep Boys service history is available online starting from the day you became a Rewards member.