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Customer Care

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Returns
Can I return an item to my pep Boys store if I don’t have a receipt?
Can I return an item from a purchase at a Pep Boys location if I paid by check?
Are there any products that have limitations or restrictions for returns?
Are there any items that are not eligible for return?
Is the sales tax on my order refundable?


Cancellations
Can I cancel my order after I’ve placed it?
I selected a different store than the one that I need to pick my order up at, do I have to cancel my order?
If I cancel my order will my credit card still be charged?
If I cancel an online pick up in store order, will the items in my order now be available for purchase if I come in to that location?