20% Off Any Regular Item. Enter promo code MEMORIAL20 in cart. Restrictions Apply.

Customer Care

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Shopping & Browsing
When can I shop online at PepBoys.com?
How do I find items on PepBoys.com?
Why do you need my zip code?
Why do you need my vehicle information?
I don’t see the product that I am looking for online, who should I call to see if you carry a product?
If I add an item to my cart will it be saved for future purchases?
Are promotions based on a specific time zone?

Pick Up In-Store
How does the Pick Up In-store process work?
How long will it take for my in-store order to be ready for pick up?
How will I know when my in-store order is ready for pick up?
Where should I go in the store to pick up my in-store order?
What do I need to bring to the store when picking up my in-store order?
What if I am unable to print my order confirmation email to present to the store associate for my in-store order?
I never received my order confirmation email, what should I do?
Can I pick up items from my order at different stores?
Are there any time restrictions on when I will be able to pick up my in-store order?
Does my in-store order expire?

Product Availability
Are there any limitations on the number of items you can have in an order?
Is there a limit of the quantity of an item you can add to your cart?
Why do you need my zip code?

Payment Methods
What credit cards does PepBoys.com accept?
Can I use a Non-US credit card for online orders at PepBoys.com?
When is my credit card charged?
How do I know my credit card information is safe with PepBoys.com?
Why was my credit card declined?
Can I use a Pep Boys Gift Card as payment for my online order?
If I cancel my order will my credit card still be charged?

Pricing, Discounts & Sales Tax
What is Pep Boys Price Match Guarantee?
Can I get my military, senior citizen, or associate discount with an online order?
Will my online order count towards My Pep Boys Rewards points?
What if I forgot to enter My Pep Boys Rewards number at checkout? Can I still have my online order count towards my rewards points?
Does PepBoys.com charge sales tax for my online order?
Is the sales tax on my order refundable?

Core Charges
What are Core Charges?
How do I return a core?