Fact Sheet
Pep Boys Corporate Profile
Pep Boys is the only aftermarket retail and service chain in the nation that is capable of serving all four segments of the automotive aftermarket: the do-it-yourself, do-it-for-me, buy-for-resale and replacement tires.
Pep Boys currently operates 592 stores in 36 states and Puerto Rico. Pep Boys currently operates in Alabama, Arizona, Arkansas, California, Connecticut, Colorado, Delaware, Florida, Georgia, Illinois, Indiana, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New Mexico, New York, Nevada, North Carolina, Ohio, Oklahoma, Pennsylvania, Puerto Rico, Rhode Island, South Carolina, Tennessee, Texas, Utah, Virginia, and Washington.
Prototypical Pep Boys Supercenters total 18,200 square feet, include 12 state-of-the-art service bays and feature an extensive assortment of top-quality parts, accessories, tires and batteries as well as dealer-quality automotive service.
Pep Boys has more than 6,000 service bays; over 12.8 million square feet of retail space and over 2.1 million square feet of warehouse space. Warehouses are located in Chester, NY; Middletown, NY; Atlanta, GA; Dallas, TX; San Bernardino, CA and Indianapolis, IN.
Stores and service centers are open seven days a week, including evenings.
Pep Boys is headquartered in Philadelphia and has more than 19,000 employees.
Pep Boys was established in 1921 and its shares are publicly traded on the New York Stock Exchange under the symbol PBY. Total revenues for fiscal 2005 were in excess of $2.2 billion.
Tire, battery, accessory and hard part customers benefit by the convenience of a Supercenter’s on-site service facilities. Service center customers benefit from having access to ASE-certified technicians who have high-quality, name brand parts in stock at discounted prices.
Pep Boys prides itself on providing the best customer service and the highest-quality service work available anywhere. In addition, Pep Boys is committed to honesty and integrity in all of its business dealings – with employees, vendors and customers alike. This is why Pep Boys’ employees are responsible for upholding this tradition by following service policies outlined in our Code of Ethics and Conduct.
Pep Boys provides a variety of automotive repair services including: scheduled maintenance services, oil changes, transmission and engine flushes, radiator flush and fills, belts and hoses, brake services, tires, alignments, suspension work, shocks and struts, tune-ups and diagnostics, state inspections and emissions testing, batteries, alternators and starters, basic air conditioning service and repair, non-catastrophic timing belts, rack and pinion installations and basic cooling system service and repair (excluding internal engine repair).
Pep Boys is a pioneering member of the Motorist Assurance Program (MAP), which is an industry-wide coalition dedicated to strengthening customer confidence in the automobile repair industry. Pep Boys was one of the first automotive repair chains in the country to implement a strict code of ethics and comprehensive set of procedural repair standards for all its technicians and mechanics. The Code of Ethics and Standards of Service have been designed to ensure that Pep Boys consistently meets its obligation to surpass customer expectations.
