Customer Letters
What our customers are saying:
Rebecca in Evansville, IN
I was driving when I suddenly ran into a big pothole; my tire was hissing and the wheel cover was completely blown off. I carefully drove my hissing car to the Evansville Pep Boys, but the store was already closed. I drove around to the side and noticed that someone was still there.
James Moxley greeted me cheerfully as he glanced down at my hissing tire. He quickly fixed the tire, but informed me that we would need to find the missing wheel cover because it would cost a lot to buy a new one. He offered to help me look for the cover. Somehow, Jimmy found the cover on the other side of the highway median, retrieved it and put it on my tire.
Jimmy acted in a way I would have never expected from anyone. I am so grateful that he was willing to go the extra mile to help me!
Thank you!
Rebecca
(Re: Store #0233, 101 Metro Avenue, Evansville, IN)
Steve & Patty in Orange, CT
My wife and I stopped at your Orange store to purchase tires for my son's car, where James Dirienzo helped us. Not only was James accommodating, but he was also able to get the car done in only an hour!
Although James was busy, he managed to help us in no time at all. I think that in this day of difficult customer service, you should know that your employees, especially ones like James, continue to go above and beyond the call for customer satisfaction!
Sincerely,
Steve & Patty
(Re: Store #0222, 143-145 Boston-Post Road, Orange, CT)
Ken in Charlotte Pike, TN
I was travelling home from Florida, when I noticed oil leaking from my engine compartment. I arrived at the Charlotte Pike store, only to realize that it would be closing within the hour. Luckily, Rob Erdman offered to stay and fix my problem that very day.
Rob had my car back in perfect condition in no time at all. I was so happy to be able to continue with my vacation that very night! I think Rob deserves congratulations for his hard work and dedication.
Thanks,
Ken
(Re: Store: #0149, 5330 Charlotte Avenue, Nashville, TN)
Andy in Matthews, NC
I visited the Independence Boulevard store looking for touch-up paint for my car. One of your associates, Bilal Ahmadbey, was coming to work and noticed that I had the hood up. He asked what the problem was and I explained that I was trying to look for the color code. Bilal helped me locate the color code and then he went in the store to begin his shift.
Imagine my surprise when I walked over to the paint section and Bilal was standing there with the correct paint for my car. He even offered to go back out to my car to make sure that the paint was a perfect match.
As far as service goes, it's always the little things that end up counting the most. Pep Boys has always served me well for automotive repair, but I am equally impressed with your customer service, especially Bilal's!
Thanks!
Andy
(Re: Store: #0150, 9415 E. Independence Blvd., Matthews, NC)
John in Peoria, AZ
I wanted to thank Steve Aberle for helping me with my car battery. Steve carried my old battery out of my car, tested it, pro-rated it and helped me select a new battery. He even carried the new battery out to my car!
Though carrying a battery may not seem like a big deal to most, Steve's help really impressed me. This type of great service will keep me coming back to Pep Boys!
Sincerely,
John
(Re: Store: #0748, 7440 W. Peoria Ave., Peoria, AZ)
David in Calexico, CA
I just recently had my wife's car serviced at your Calexico store and want to commend Frank Robles for his help in ensuring that the car was serviced properly.
Frank was honest about the work that was being done and always took the time to answer my questions. He left me feeling confident that my wife's car was receiving the best service.
I'll continue patronizing your store due to the great service I've had from Frank and the entire staff at Calexico.
Sincerely,
David
(Re: Store: #0771, 400 Imperial Ave., Calexico, CA)
